Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and GigGrab Ltd (“GigGrab”, “we”, “us”), a company registered in England & Wales. By using our website, hotline, voice agent, or any related service (the “Service”), you agree to these Terms. If you don’t agree, please don’t use the Service.

GigGrab is a hiring marketplace and AI-powered recruiter that helps workers describe their experience by voice and matches them to live job roles posted by employers.

We are not your employer. Employment relationships are between you and the employer who hires you. GigGrab is not a party to those agreements and is not liable for the conduct, decisions, or pay practices of any employer or worker.

• You must be at least 18 years old.
• You must have the legal right to work in the country where you’re seeking jobs.
• You must provide accurate information about yourself.

You may sign in via Google, Microsoft, email link, or phone-number verification. Keep your sign-in credentials secure. You’re responsible for activity that happens under your account.

When you talk to our AI recruiter — whether by calling our hotline, receiving a call from us, or using the browser microphone flow — the call is recorded and transcribed. The agent announces this at the start of every call. The recording and transcript are processed by our AI stack (described in our Privacy Policy) to build your CV and rank job matches. Final hiring decisions are made by employers, not by GigGrab.

You agree not to:

• Submit false, misleading, or third-party information.
• Use the Service to harass, defraud, or impersonate anyone.
• Attempt to scrape, reverse-engineer, or interfere with the Service.
• Use the Service in violation of any applicable law (including UK GDPR, the Modern Slavery Act, or sanctions regimes).
• Submit content that is unlawful, defamatory, infringes IP, or contains malware.
• Use automated systems to spam our hotline or APIs.

We may suspend or terminate accounts that breach these rules.

You keep ownership of the content you provide (your voice recording, your transcripts, your profile data, “Your Content”). You grant GigGrab a worldwide, royalty-free licence to host, process, transmit, and display Your Content as needed to operate the Service and to share your profile with employers when you choose to apply. We do not use Your Content to train third-party AI models.

If you’re an employer using GigGrab, you additionally warrant that you have the authority to post the role, that postings are not discriminatory, and that you will treat candidates’ data lawfully and only for hiring purposes. Separate employer terms may apply.

The candidate-facing Service is free to use. We may introduce optional paid features in future; we’ll tell you the price before you opt in. Employers pay for hiring features under their separate agreement.

We aim for high availability but the Service is provided “as is” and “as available”. We don’t guarantee uninterrupted operation, error-free performance, or that you’ll be matched to a specific role.

To the fullest extent permitted by law, GigGrab disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. GigGrab does not warrant that any match, application, or interview will result in an offer, or that any employer listed is suitable for you.

Nothing in these Terms limits liability that cannot be excluded under English law (including for death or personal injury caused by negligence, or for fraud). Subject to that, GigGrab’s total liability arising under or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — is capped at the greater of (a) £100, or (b) the amounts paid by you to GigGrab in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill.

You may stop using the Service at any time and request account deletion via privacy@gitgrab.io. We may suspend or terminate accounts for breach of these Terms or where required by law. Sections that should reasonably survive termination (ownership, disclaimers, liability, governing law) will continue to apply.

We may update these Terms. Material changes are notified by email or prominent in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over disputes, except that consumers in other UK nations may bring claims in the courts of their home nation. Nothing in these Terms affects your statutory rights as a consumer.

Questions: hello@gitgrab.io. Privacy or data-rights requests: privacy@gitgrab.io.